FAQ



This P!MT store is managed by Second City Prints!

If you have any questions about your order, please contact procrastinate@secondcityprints.com or reply to your order confirmation! All emails will be replied to within 1 business day for regular orders. For record releases/pre-orders, please allow 2-3 business days for a reply.



Q. When can I expect my order to arrive?


A. All orders with items that are not on pre-order will be shipped within 1 business day of you placing your online order. Check your e-mail for a shipping confirmation with a tracking number.


Q. How much do you charge for shipping?
A. Your shipping costs will be displayed at checkout. It depends on where you live and what items you order.


Q. Can I exchange/return music items?
A. All purchases of music are final. No exchanges or returns allowed.


Q. My vinyl isn't playing correctly/is damaged, what do I do?
A. Please take appropriate videos and photos and send them with your order number and item information to procrastinate@seondcityprints.com.


Q. How do I know what size to order?
A. All of our clothing items have size charts. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.


Q. Do you charge sales taxes?
A. We charge sales taxes on all orders shipped to an Illinois address to comply with our state sales tax laws. Items are taxed at 8.0%.


Q. Do you ship international orders?
A. Yes! Shipping and handling will be more expensive, but if you are able to afford it, we will ship it! Orders will take longer to arrive so please be patient. Also, some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these extra customs fees. Please contact your local post office or customs office with your questions.


Q. Is my package lost? It has not arrived after 2 weeks.
A. Probably not. Please contact us though if your tracking number is not giving you answers or if you have not received a shipping confirmation yet.


Q. How do I exchange a clothing item that doesn't fit?
A. If the purchase was made within 30 days, send it back to P!MT, 1510 Hubbard Ave, Batavia, IL 60510. Include a note with what size(s) you want instead and check, cash, or money order for return shipping. For one t-shirt, include $4.00. For one hoodie or multiple items, include $7.00. Make sure to include your name and contact information. If it has been longer than 60 days since the item was purchased, we unfortunately cannot exchange or refund you for it. Contact us if you have any questions.


Q. Can I return a clothing item?
A. Yes, any unwashed unaltered clothing items can be returned. Unless it is being returned due to manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Return items to P!MT, 1510 Hubbard Ave, Batavia, IL 60510 and include a note requesting a refund for the item(s).